Refunds & Returns Policy
The refund policy you’ve shared outlines the conditions under which customers can request refunds or reshipments for products. Here’s a summary:
Refund/Reshipment Eligibility:
1. Non-Delivery: If the product is not received within the guaranteed time (35 days, excluding the 2-5 day processing period).
2. Wrong Item: If the customer receives the wrong product.
3. Unwanted Product: If the customer no longer wants the product, provided the item is unused and returned at the customer’s expense.
Non-Refundable Situations:
1. Customer Error: If the order does not arrive due to factors within the customer’s control, such as providing the wrong shipping address.
2. Exceptional Circumstances: If the order is delayed due to circumstances outside your control, such as customs issues or natural disasters.
Time Frame:
• Refund Request Deadline: Customers can submit refund requests within 14 days after the guaranteed delivery period (35 days) has expired.
How to Request a Refund:
• Refund requests can be submitted through the “Contact Us” page.
This policy ensures that customers have clear expectations about when they are eligible for a refund and under what circumstances they may not receive one.
Refund/Reshipment Eligibility:
1. Non-Delivery: If the product is not received within the guaranteed time (35 days, excluding the 2-5 day processing period).
2. Wrong Item: If the customer receives the wrong product.
3. Unwanted Product: If the customer no longer wants the product, provided the item is unused and returned at the customer’s expense.
Non-Refundable Situations:
1. Customer Error: If the order does not arrive due to factors within the customer’s control, such as providing the wrong shipping address.
2. Exceptional Circumstances: If the order is delayed due to circumstances outside your control, such as customs issues or natural disasters.
Time Frame:
• Refund Request Deadline: Customers can submit refund requests within 14 days after the guaranteed delivery period (35 days) has expired.
How to Request a Refund:
• Refund requests can be submitted through the “Contact Us” page.
This policy ensures that customers have clear expectations about when they are eligible for a refund and under what circumstances they may not receive one.